Privacy Policy

Effective Date: 17 September 2025

This Privacy Policy explains how JPay ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our HR and payroll platform and related services (the "Service"). We are committed to protecting your privacy and ensuring transparency regarding your personal data.

1. Information We Collect

  • Personal Information: Name, email address, phone number, address, job title, employee ID, and other identifiers.
  • Employment Data: Payroll records, attendance, leave, benefits, tax information, and performance data.
  • Account Information: Login credentials, authentication tokens, and account preferences.
  • Usage Data: IP address, browser type, device information, access times, and pages viewed.
  • Cookies & Tracking: Data collected via cookies and similar technologies (see our Cookie Policy for details).

2. How We Use Your Information

  • To provide, operate, and maintain the Service
  • To process payroll, manage HR functions, and fulfill contractual obligations
  • To communicate with you regarding your account, updates, and support
  • To improve our Service, analyze usage, and develop new features
  • To comply with legal, regulatory, and security requirements

3. How We Share Your Information

  • With your employer or organization, as required for HR and payroll processing
  • With trusted third-party service providers (e.g., payment processors, cloud hosting) under strict confidentiality agreements
  • With authorities or regulators when required by law
  • In connection with a business transfer, merger, or acquisition (with notice to you, where required)
  • We do not sell your personal information to third parties

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

  • Access, correct, or update your personal information
  • Request deletion of your data, subject to legal and contractual obligations
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Contact us for questions or to exercise your rights at [email protected]

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. For more information, please review our Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children’s Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date above. Your continued use of the Service constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].